Taco Bell - Hampton

It seems like they are not familiar with their own menu and can't distinguish between beef and steak.

We arrived at the drive-thru and were asked to wait for a moment. After waiting for 30 minutes at the screen, we eventually drove up to the window where the staff remained silent. It was only when we reached the window that she explained she was behind on orders and needed to clear the screen before we could place an order. Despite the long wait, she mentioned that they were overwhelmed with DoorDash and Grubhub orders. It was frustrating that this information was not communicated earlier, as we waited in silence for half an hour without any response. Interestingly, as we drove away from the speaker, she suddenly responded to a customer after we had greeted her multiple times. Overall, the service was terrible and the line was chaotic. It seemed odd that the customer ahead of us received their order, while we coincidentally encountered a rush of 15 orders.

I haven't been to this restaurant in years, but the food was delicious! I downloaded the app and will definitely be returning. The new menu items I tried were amazing.

The Lady With The Glasses Who took My order was a disappointment in customer service , it’s not good.She needs to get trained on how to interact with people if she is going to make it ….Everyone Else is extremely polite and has a bright future hopefully in management, but that lady needs to do better.

The team member at the drive-through window was extremely pleasant and helpful… Don’t see that anymore so it was a pleasant