Longhorn Steakhouse - Hampton

*4-5-22 Update* Lamb chops are back. New pics below. This location contact-less pick up orders are quick and on time. My 5 yr old son wanted Longhorn and it was only 10:30 a.m. lol Needless to say he has good taste. So of course when they opened we placed an order for curbside pick up. They were quick and on time with the order and I was back on the interstate heading home with my son. See pics below. Great food and service. 4-5-22 NEW PICS FOR UPDATE BELOW LAMB CHOPS GRILLED CHICKEN SALAD AND CHICKEN TENDERS WITH FRIES FIRECRACKER

Over the weekend I visited some family who wanted to go to the Texas Roadhouse Restaurant but shared that wait times are insane so they elected to dine at this particular Longhorn. Given we needed to wait a few minutes for my great nephews to arrive I decided to have a drink at the bar. There were a handful of open seats at the bar and I sat at one which had not been cleaned up yet from a previous diner's meal. I noticed the same thing at both of my neighboring seats. It took a few minutes for the waitress to come from the back and clean up after the previous diners and you can imagine it's not very appetizing to sit and have to look at leftover food from prior customers. I could handle this issue, but the next one really annoyed the dickens out of me. While waiting for the barmaid/waitress to clean up, a family arrived to wait at the bar for an open table just as I was. They had about 4-5 family members and they arrived at least 3-5 minutes after I had been seated. The point being they arrived after me and diners should be served according to who arrives first in my book. When the barmaid finally came out to clean up she asked if I was with the family that just arrived and I explained I wasn't and she then went and asked them for their orders which left me a bit astonished. I try not to be someone of color who brings up the race card all the time, but I happen to be African-American and the family who was served was Caucasian. As you may have guessed, my barmaid was Caucasian as well. Frankly, I was raised such that if the roles were reversed and the barmaid tried to serve me ahead of someone who came after me, I would have explained to the server that the family was ahead of me and should be served first. Clearly, this family wasn't raised with such manners because they never said a peep about arriving after me. After taking their orders the barmaid then asked me what I wanted. I ordered a margarita, but was seething inside. Thankfully, my family called me over because a table opened up and we were seated and served by a very professional and personable young lady. Now prior to my retirement I had worked for a some years at a law firm in DC which successfully tried many civil rights cases. What I experienced at the bar brought back memories of what many of our clients seemed to have experienced. Granted, perhaps this barmaid had simply had a bad day, but given some of the discrimination cases certain franchise restaurants have had to defend in recent years, one would think restaurant personnel would be particularly sensitive to ensuring their actions don't allow for the perception of discrimination. At this point I'm not sure I'll ever be a guest of another Longhorn, but I'll cross that bridge when I get to it. We'll see. I did bring my concern to the attention of the restaurant manager, but she seemed to just give me a rudimentary apology which didn't really leave me feeling that it was going to result in any significant coaching for the young lady behind the bar. For the record my check number was #27048 and our party sat at table #33. I dined on 3/19/22 at 6:52PM and my server, unlike the barmaid, did a marvelous job. UPDATE: Subsequent to my prior review I spoke with an area manager and I was pleased to learn that I may have just caught the restaurant on a busy day . His explanation was plausible and I am sure I will return as a guest the next time I'm in the area. I updated to 4 stars as well.

Wonderful food and nice staffing! Very friendly and helpful. Would love to come here again!

The manager an our waitress Aaliyah was amazing the food was amazing me an my wife love coming to this restaurant

The managerin one of our waitress aaliyah was amazing eating that was amazing that I a my wife love coming to this restaurant