Dunkin' - Hamilton

Horrible customer service, looks like employees are not trained. The screen above they heads said if you join the Dunkin’ Donuts app you get a free medium drink. I joined and the offer said you don’t need a coupon. I asked for the manager, he didn’t even know about the offer, remained clueless and proceeded to try to charge us for a FREE drink. Then took us off the line and stated that we need to make a mobile order when we was ordering with the cashier already, had to wait and start the process all over again and manager still was dumbfounded. I WOULD NOT RECOMMEND THIS DUNKIN DONUTS TO NO ONE, LINES WERE LONG INSIDE AND OUTSIDE

Although this is my local Dunkin', I won't let that bias my opinion. I usually visit early in the morning, and the staff here are always incredibly friendly. A special shoutout to Kat (apologies if your name actually starts with a C instead of a K)! Thank you for being so kind and for creating such a positive atmosphere. You have no idea how much you inspire others.

Horrible customer service, looks like employees are not trained. The screen above they heads said if you join the Dunkin’ Donuts app you get a free medium drink. I joined and the offer said you don’t need a coupon. I asked for the manager, he didn’t even know about the offer, remained clueless and proceeded to try to charge us for a FREE drink. Then took us off the line and stated that we need to make a mobile order when we was ordering with the cashier already, had to wait and start the process all over again and manager still was dumbfounded. I WOULD NOT RECOMMEND THIS DUNKIN DONUTS TO NO ONE, LINES WERE LONG INSIDE AND OUTSIDE

Ok. I can't stand the old man who keeps the tip cup smack in the front. I order a donut, a bagel and coffee. He coughs a wet cough, doesn't cover his mouth, my bags are open as he handing me my coffee, bags and straw. I tossed everything in the garbage. I felt disgusted, turned off. Never again. I can't ignorance. But always looking for a tip. I wasted $7.11 down the drain.

The staff is very friendly and helpful as well as knowledgeable! they made my drink to my pleasure without complaining! Many thanks to the crew of dunkin! and we do not forget the masterminds that cook in the kitchen. they are very detailed and the taste of all delicious meals are excellent! if I had to recommend dunkin in the state of new jersey, it would be the dunkin' 3100 quakerbridge road! I love you. are you the best?