Kwong Tung Express - Hambleton

I'm a fairly regular customer. Probably kind of dull, but I generally order a bit of a small range of dishes. One of them involves garlic and chilli. Tonight I forgot to ask for the dish to be chilli free. One of the chefs stuck his head round the corner and asked if I was the guy who didn't like spice. Yep. How cool is that!?

Having read the reviews I was looking forward to a meal from here. But this was to be a one time only visit. From the arrival to a small cramped location, to the quality of the ingredients I will not be returning. Most of the meal ordered ended up in the bin. Not recommended and not to be repeated.

I should start by saying that I have been a regular Kwong Tung for at least 20+ years and until today I have never had any cause for complaint. Normally I collect my order, but today (for once) thought I would try delivery. The lady who answered the phone had a great deal of difficulty locating my address despite the fact that it is a local village and I had given her the postcode. She Kept breaking off my order to talk to other customers in the shop. When she finally came back to me, the bill was significantly more than I expected. I suspect that an extra delivery charge beyond the stated £1.50 had been added because she was unsure sure of my location. Despite this I decided to proceed. I was then told that she could give me no idea of when I could expect delivery. When I suggested 1 hour or 2? I was told no idea. At this point exasperation and irritation was beginning to set in, so I said would it be easier if I collected this? Her reply was “You could have told me that in the first place” She then disappeared again, at which point I had had enough and hung up. I can appreciate that Friday nights are busy, but this was not at all customer friendly, not to say **** rude. I can put up with a lot, but not a bad attitude and manners. Given that there are 2 other excellent Chinese Takeaways in town I would suggest that they remember that they are dealing with (and trying to keep) their customers If they find delivery so difficult and a hassle, then don’t do it. Sorry to say that it will be a long time before I go back to Kwong Tung.

Popped in last night after work and ordered deep fried won tons, special curry, kung po chicken and cashew nuts, 2 fried rice and chips. It was all delicious especially the won tons they are huge and soooooooo tasty. Sammy will always do my main course with no veg and the kung po chicken was lovely. Could eat it again tonight. Roll on next time.

Delivery order on a Sunday evening, paid by card over the 'phone. Superb food, delivered fast and piping hot. Great service, will return.