Pinnock's Coffee House - Guildford

The restaurant is housed in a beautiful building and offers a great selection of food and a variety of coffees. It is also dog-friendly, which was a major factor in our decision to dine there. The upstairs area is cozy, with options of comfortable sofas or tables and chairs. Unfortunately, the service was lacking in terms of customer interaction. The staff were not friendly and did not make us feel welcome. We felt almost ignored, as there were no usual check-ins to see if we needed anything. When I requested sauce, it was brought to me but with an air of inconvenience. I was relieved that I declined to pay the service charge, which was requested at the beginning without any service provided yet. Despite the poor customer service, I would still consider returning for the food and drinks, but I believe the staff could benefit from some customer service training.

Met a friend here for coffee and lunch. Great food, excellent coffee and atmosphere comfy sofas upstairs where you can relax and not feel rushed. Limited space for small children, which suited us as we were looking for time out!

Our first visit. Coffee excellent, scone excellent. The rustic interior and hard wood seats were simply not for us. The two young staff were very efficient but didn’t interact with customers. One of the things to enjoy in a coffee shop is seeing staff with a ready smile, not necessarily talkative, but at least looking happy to see and to serve you. We will not be returning.

Actually headed for Nest but no room so wandered into Pinnock’s and fell in love (I do like cake). Friendly greeting and great atmosphere both downstairs and upstairs where I lounged on cushions and tucked into yummy feta/avocado/tom and pinenuts on sourdough. As good as it gets. My local village isn’t short of cafés but nothing in this league.

Excellent sandwiches at this coffee shop. They are absolutely delicious. The coffee and cake options are also very good. Thank you for a great experience. I will definitely be back.