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Contribuiți la feedbackMe and my son thought it would be nice to grab a nice drink at Harris Hoole. I had really high expectations for our visit! I was extremely disappointed with the customer service skills of this young man serving, he barely spoke or smiled. My coffee tasted like burnt coffee, made me feel sick
Visited placed the order and went to pay with Cash was told they don’t accept cash. On this occasion my first visit I paid by card as not to inconvenience my family. I won’t be going back until they take Cash and will tell all my friends to follow my lead.
Visited with my Mother who is disabled and struggling to walk. I was disappointed that there was no Gluten Free offering apart from a couple of biscuits. The young lightly bearded young man who served me was concentrating on other thing in the cafe whilst serving me. I sat down with my Mother and he called out our two teas order. I indicated where we were sat (5yards away) he brought the drinks over and said “collect your drinks next time” I think a little more focus on customer service wouldn’t go amiss. Certainly not the quality or level of service I would expect, even in the more basic establishment. Too blunt, no please no thank you and despite being relatively quiet messy floors and grubby tables.
I made an off chance visit here whilst waiting for someone at the hospital. Tables needed clearing and cleaning . Coffee tasted good but limited choice of pastries, indeed many had run out. Friendly staff
Awful experience on my first and only visit. I made a very simple order of Cappuccino with soya milk, the next customer ordered Cappuccino with Vanilla. When the drinks where ready the customer behind me jumped up to collect the Soya one. I also stood up and was shouted at by the staff member 'ITS NOT YOURS '. He totally embarrassed me in-front of the other customers, I did not expect to be shouted at so I sat back down, after explaining that I ordered the soya cappuccino. When the next drink was ready with Vanilla. Nobody came to collect it. The man with the soya realised he made a mistake. I said again I ordered the soya cappuccino. No apology was offered, the man with a heavy cold and the wrong drink offered to hand it over, bless him, but he took the drink back. I was offered a fresh coffee, but when it was brought over it was luke-warm, Discusting! I will never visit there again!!
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