El Pollo Loco - Guasti

I downloaded the app so I could buy a burrito and get one for free and the stupid girl says I should have rewards pointsBecause of the manager today, Thursday 04/04/24, I didn't eat a burrito????‍????

I had the best avocado bowl ever on Sunday it was obvious the person who made it made it with love I wish the people during the week had the same motivation and love in their hearts as the person who works on Sunday….. unfortunately on this Thursday afternoon … I got an Avocado bowl….. with no avocados in it …. And this is all the corn I got…. Whoever made this obviously counted the corn one by one by the looks of how it was made….

Not cool when you have been standing in line for almost 5 mins and they continue to walk by and ignore you.

Worst customer service! So we order a family meal, with extra sides extra salad extra macaroni and we receive less no macaroni and “cold” food the only warm food was the mashed potatoes and rice. We called multiple times and was hung up on. We also tried to call customer service but they were closed. We do have the general managers name now, but that will wait until the morning time until further investigation. It’s not right to serve cold food when it’s supposed to be “hot”!

Ebt hot foods accepted here.Great customer service from the young man at the counter, did not make me or anyone else that was using the program feel like we're below society like some of the other restaurants that accept the program.Rare to see and receive great customer service especially from the service workers of today. Praise YAHUAH the LORD!!