Restaurant des Remparts - Gruyeres

We visited Gruyere yesterday and decided out of all the lovely restaurants up in the Chateau courtyard we would go to Restaurant Des Remparts for a drink and a famous fondue. What a mistake that was. It was a beautiful afternoon and we waited patiently...for an outside table for 15 mins. During this time noone came to ask us what we were waiting for or inform us how long a table would be. We were just left waiting there despite staff coming out the restaurant to serve other customers seated outdoors. Finally a couple finished and hesitantly we headed to that table and sat down. A waitress came over to serve us. We asked for 1x fondue between the 4 of us (2x adults and 2x children). The waitress very rudely and loudly exasperated that we could not order one fondue between 4. We explained we had eaten a big breakfast at our hotel that morning and only wanted a taster of their famous fondue especially being that we were in the heart of Gruyère too! This time the waitress slammed down the cutlery she had bought to the table and a few minutes later another waitress came to firmly verify (so loudly that every other table turned to stare at us) we were not allowed to order one fondue between the 4 of us! 3 of us could share one but if 4 of us were to share then we had to order another one. Surely it is our right as customers to order what we want and not be forced to buy more to feed the pockets of the owner? We were so disgusted by the attitude and behaviour of these two ladies that served us we decided to just order our 4x drinks and cancel the fondue altogether. We got a loud tutting from the waitress who finally disappeared off to get our drinks. I have never written a review on Trip Advisor before this but was so enraged by the service and behaviour I feel it only right to warn others and advise you to try one of the other lovely looking restaurants there instead!

There are quite a number of similar looking restaurants in the main road of this village. We’d made the booking before arriving and so wandered up somewhat open minded. The greeting and service was friendly and informal. We had the “cook yourself” BBQ, a raclette...and a rosti. They were all very good and, by Swiss standard, reasonably priced

Lovely spot for a pre dinner drink. Being Switzerland, not cheap. 32 fr for 4 drinks. Service was good.

Lovely spot for a pre dinner drink. Being Switzerland, not cheap. 32 fr for 4 drinks. Service was good.

Had the fondue for 1, the terrine, and salad. They were delicious. Great setting looking at people go by. The for desert had the merengue with Gruyère cream. Wow