Chipotle Mexican Grill - Grove City

Just like EVERY other fast food place anymore... Understaffed and not very friendly... They don't clean the area that the food is prepared at all, they just slide your food thru all of the remnants of past burritos and bowls from all day... Chipotle used to be top notch, that's not the case anymore

Never order online. Only order in person. Staff always high. Normal food safety procedures not followed. No urgency with online orders. Staff loud and had indecent conversations in front of customers. Possible hygiene issues. Will never return. Health department should be involved. Please contact columbus public health if you are reading this.

Wish I could give ZERO Stars. I should’ve gotten the employees name but she was extremely rude. Was very skimpy making my bowl and did not give me whole portions had a nasty attitude, gave me about 5 pieces of chicken in my bowl. When I arrived there was a whole new batch of hot rice that she had to open, she heard me say “I would like that fresh rice please” and proceeded to SCRAPE the old rice off the perimeter of the empty container (stuck to the bottom and purposely put it in my bowl (which was hard to chew and not edible everything else was baby portions and she kept saying “if you want another scoop you’ll be charged for double” knowing that she wasn’t even giving me whole scoops to begin with. She was irritated the whole time and she shouldn’t work in customer service with that attitude, didn’t even get to eat my food with that hard rice. I will never eat from here ever again

Went there recently at 4:30 pm on a Sunday. As soon as I walked in I observed a manager (dark hair, glasses, was driving a silver Toyota prius) screaming at the employees as they are trying to deal with the pre dinner rush. As soon as the manager left, I can't say enough good things about how the employees seemed to rally around him being gone. Whoever was prepping the food in the back, (taller male, glasses and a beard) was working his butt off and doing it with a smile. The employees were left by the manager without a NUMBER of food items, but did the best they could with what they had!

I’ve had to walk out of this location twice in the last two weeks, after standing in line for 20-25 min, because they were out of tons of items. How can you constantly be out of 3-4 items, when you’re still open for 3 more hours? It’s great that they’ve extended their hours … except they’re still out of food by 8-8:30. Ridiculously unprofessional.