Hilton Garden Inn Mystic/groton

The location is very convenient, and they are dog-friendly, which is a plus! However, the prices are far too high for the quality of the room and service. To make matters worse, breakfast isn't included. The King mattress was uncomfortable and seemed old, lacking the proper support. The gym is a pleasant space and well-equipped, featuring a Peloton bike. Unfortunately, one of the ellipticals was out of order, and the other was excessively noisy.

My wife and I stayed overnight for a brief but enjoyable couples retreat. The staff we encountered were friendly and helpful, and the hotel's location near various restaurants and Mystic Casino was excellent. The amenities, such as the pool and open sitting area, were also nice. However, we did face some unfortunate downsides with the bed and shower—they really need an upgrade. The bed was old and squeaky, while the shower featured a dated high tub. My wife found the bed particularly uncomfortable, and given the cost of over $300, we had higher expectations.

The rooms are what you would expect from a Hilton, albeit a bit pricier than usual. However, this hotel deserves a 5-star rating primarily due to its incredible staff. The woman at the front desk during the second shift was not only accommodating and friendly but also quite funny. The overnight team was equally outstanding. When I went down at midnight in search of something to help my sister, who was feeling unwell, they went above and beyond. They kindly offered to find room temperature ginger ale, juices that were out of stock, and even offered their own personal Tylenol and mint tea, which the hotel doesn't sell. Their thoughtfulness truly meant a lot to me.

Very friendly, helpful and accommodating staff. We ended up in the middle of a wedding party. After one loud(er) night, they had no issue moving is off the floor and away from the party. Very dog friendly hotel too!Rooms: 4/5

Neighbors had a child that would not stop crying. I understand that babies cry but on vacation getting woke up at 6:30 is not the most ideal situation. Don’t get me started on the what sounded like a frat house next door as well.The outlet plug is hanging off the wall and the back of it is all exposed. Not a fire hazard or anything!!There is also a brown stain (pretty self explanatory) on the desk seat as well as a red stain (also self explanatory) on the pull out chair. And don’t get me started on the white streak (disgusting) on the 3rd chair. Won’t be getting me to stay here again that’s a promise.Safety: Not knowing what these stains are is definitely not going to be the safest route to take.