Romano's Macaroni Grill - Greenville

Meal was great. justin, our waiter, was kindly helpful. I thought that eating was excessive for the portions we received. the restaurant is very beautiful inside and is unforgettable for the time on the table with the crayons. they were not really busy when I was there, so eating came out in time.

I had the shrimp scampi it was very good. The service was great and the restaurant had a clean feel and appearance and j could really relax while enjoying my meal. I definitely recommend this place. It is a little pricey, but it's definitely worth.

The food was great but it's the worst service I've had in a long time. When you watch your server fix their makeup as you wait for your drink- that's ridiculous. The place had 4 other occupied tables.

We went at noon on a Saturday afternoon. The restaurant was almost empty. Waited a while to be seated because no one was at the door. They asked if we needed kids menus and said they'll bring them later. After we were seated and got drinks I asked again for the kids menus (had 4 kids) and the waiter went away for 5 minutes to come say the manager said they didn't have any, but that he knew what was on the menu. While he was gone I searched for the kids menu online, so the kids knew what to order before he came back. Bathrooms were clean, but they were red and black like they belong in a different restaurant. I have been to several other locations and have never seen a bathroom like that at a Macaroni Grill. They had a big fan on the sink. They also had a big fan in the restaurant area. Spinach and artichoke dip, was very very watery. Also a couple of the pasta dishes the creamy sauces tasted and looked very watered down, not the quality of food we've experienced at other locations. Service was good and the restaurant was clean, but very disappointed on the food quality.

My group was seated and I feel as though we waiting a long time for everything. I almost felt as if we were inconveniencing the waitress just by physically being there. I got a to go box for my meal. When I got home I decided to finish the meal...there was a roach in it. I did not see it until the end. It was cooked. I was getting sick immediately. I called and they gave me a refund. (Very thankful for that DHEC has been called and I do not believe that I will ever go again. That was too much for me. And reading the comments below it appears they have a roach issue. I will be following up with DHEC. I want to see businesses and restaurants do well and I hope they make some major changes.