Captain D's Seafood - Greeneville

Found a hair baked into my hush puppy! Food was horrible and portions were for children while the price was outrageous! Called about the experience and was assured I would get my money back. Said the main manager would call the next day. A week later I called to check in and the main manager was rude and unprofessional. She said she couldn't give me my money back, and didn't know who told me that. She said so I could only get gift cards to eat at the same nasty restaurant, no thank you! Kept arguing with me and being condescending toward me. I finally hung up and called corporate and they mailed me a visa gift card. Will never eat at this location again. Things have gone downhill since Mr. Pepper sold the place.

This is the second time trying to stop in the drive through before 8 pm in the past month and was told they were already closed. We have been loyal customers for years and understand short staffing, but closing 30 minutes or 15 minutes early with cars waiting in the drive through is very poor service. Someone came over the speaker and rudely said we are closed. No apology or any explanation. I don?t foresee us coming back anytime soon. Service has went downhill since the Peppers used to own it.

Placed an order through drive through, asked specifically if there was a southern style fish platter and if there was a 3 piece. I was explicitly told that I could get it in 1,3,4 or 5 pieces. I chose the 3 piece platter and a regular style 3 piece platter along with jalapeño poppers and a side of stuffed crab. I also requested extra tarter and vinegar. I was given a total of $44 and change. I pull to the window and asked about the total and the man said he was sorry but he added 2 drinks on. Took those off and the total magically came to $32 and ch

Sat for 15-20 in line last Sunday and line did not move, gave up and went elsewhere. Love your fish but you seem to be very understaffed. Also Captain D's advertise senior discount days are Wednesday and Sunday and now I hear it's Wednesday and Saturday at your location. You need to include that on your site where your menus are located. I'm sure I'm not the only senior who showed up on Sunday expecting the reduced price.

Atmosphere was uncomfortable! Food was bland, microwave and tasteless. The staff was cordial, customers glared and stared at us like we weren't humans. Very uncomfortable for it to be 2022! Wasted $30 on half piece's of fish and old corn and microwave broccoli. Saddens me to think we were traveling and went out of our way to try this restaurant. I gave it 1 star because I had to. It would definitely be zero stars. If you're a person of color don't bother spending your money here!