Wing Street - Great Wood

Worst Pizza Hut Experience Ever This was literally the worst Pizza Hut experience I've ever had. While I was there, I saw the employee refund three different customers because their pizzas were lost. How do you lose several pizzas? When I arrived, I told the guy at the front I had an order, and he said it would be an additional eight-minute wait. I ended up waiting an extra 15 minutes before he asked me for my name. He then went to the bottom of the pizza warmer and handed me my pizzas, which were missing the desserts. He told me they were out of the desserts, so I asked him not to charge me for them. When I opened the boxes, I discovered both pizzas were made incorrectly. I told him, and he said they were out of the pizzas I ordered, so they just made anything. Both pizzas were thin crust and looked dry, like cardboard, having sat in the warmer for too long. While waiting, I had time to look into the kitchen, which was chaotic and filthy. If you walk into this store, I recommend looking to the side and all the way back into the kitchen—you won't want to eat anything from there.

I contacted Pizza Hut on their website, and they told me someone from the store where I purchased the pizza from would reach out, but I never received a response. I let them know that no one contacted me, they apologized and reached out to them again still nothing. When I first walked in for my pickup order, I wasn’t greeted by anyone. There were no customers, but I stood waiting for at least 5 minutes before I was approached. I got the My Hut Box. When I got home with it, I was highly disappointed. The pizza was greasy and gross. The crust was over cooked, and there was barely any sauce. On top of that, one of my wings had a green string/hair on it. Gross! I gave this location 3 chances. The pizza is always mediocre, but this time was too much for me. With that and their lack of accountability, I definitely wouldn’t come back to this location. Perhaps it’s time for a new manager and staff for an improvement.

The guy told me my order would be about 20 minutes I ended up waiting about 45 minutes. I walked to the counter for one of Guys came from the back ask me my name only for him to hand me my food which had been ready sitting in the warmer. I really appreciate him now as for the food it was horrible the wings barely had sauce on them and the pizza was overcooked. If I didn’t have to take my meds immediately I wouldn’t have eaten none of it

In my experience the staff is courteous, the food is good and fresh, the delivery is always on time. I've never had an issue or complaint.

Joy was amazing!! You definitely need more employees like her. What a wonderful lady! Best experience ever had from ANY Pizza Hut!