Thumbs - Gravesham

This Chinese takeaway in Gravesend is one of the best. The food is consistently hot, fresh, and full of delicious flavors. The staff are very polite and accommodating. I highly recommend trying the salt and pepper chips, deep fried mushrooms, and onion rings as side dishes!

Absolute worse Chinese I’ve had. I’ve ordered before a good few times and it’s usually fine. Tonight, they served a slice of pork in our duck and plum to someone who doesn’t eat pork. Ordered a king prawn black bean and they give us a seafood one with no prawns and the person is allergic to shellfish but she didn’t care on the phone. Could have been a very difficult situation. Mixed starters were incorrect and over cooked the ribs were unedible. All meat In the food over cooked and chewy. They didn’t care when I rang, wanted to re deliver but I said we can’t as we are going to the theatre we can’t all sit down to eat again hence why we ordered early. When I asked to come and collect it and bring my money she suddenly had no drivers, but was able to give me new food very quickly in our conversation. Absolute liars and terrible service. Will never use again it was disgusting. The chips were cooked about 6 Times over. Food has gone to the foxes I bet they can’t stand it either. I wouldn’t write a review usually slating but the fact they lied and couldn’t be bothered to help

I am very particular about the food that I eat. I can honestly say that this is one of the best Chinese restaurant/takeaways that I have ever tasted. Always great produce, and very fresh. Also, the staff are very nice, friendly and helpful. Highly recommended.

I would strongly advise against ordering from this restaurant. The food we received was absolutely disgusting - the noodles were burnt and dried, and overall not fresh at all. When I called to complain, I was brushed off and told that no one else had complained. Save your money and go elsewhere, as the food quality here is terrible. There was no care, no apologies, and no refund offered. We ended up throwing all the food away and going to KFC instead. Stay away from Thumbs Restaurant.

Ordered pork chow mein and house special chow mein on Uber eats, food turned up in a reasonable time but the pork chow mein was totally devoid of any moisture, it was just like strands of rubber on the plate, couldn’t chew through the beef in the house special had to give up and spit it out in the end. Called the restaurant but they couldn’t be bothered in the slightest, they refused to either replace the food or give us a refund so now have complained to Uber eats. Do yourselves a favour, if you want a nice meal don’t order from here.