Panda Express - Grandville

Lo mein, sweet n sour chicken, and sesame chicken were very good. Customer service was good.

Dropped in for takeout on my way to an overnight hospital stay. The clerk kept asking if I wanted anything else... three times. Food was good, as always. Cheered me up.

We like Panda and had been to a few. When we came to this location last, we had 1 dish that had to be made fresh, which was usually fine, but instead of giving us the rest of the food, they just left our food out and waited for the 1 dish. It took a while, and the cook didn't seem to be in a hurry to replenish Beijing Beef. After about 20 minutes, I finally had to ask for our food so we could start eating first. Then they gave us the dish when we were halfway done with our food, no apologies or anything. Food was good but bad service unfortunately.

After paying for my food I looked over the receipt. I noticed I was charged for food I didn’t order. I spoke to Maria and asked her to credit my debit card. She stated “we do not give refunds”. She offered to write my name down on a piece of paper for a free meal next time I’m in. I have never heard about a customer not getting a refund due to an employees mistake. When I got home I googled their return policy. Maria the manager was wrong, they do offer refunds. I will be disputing this transaction.

Always a solid dinner or lunch choice. Staff is always friendly, with clear communication and quick to get your order.