Jugo Juice - Grande Prairie

The staff at this location are friendly and I've enjoyed quite a few smoothies from here in the past. I really like that they're a convenient snack after using the eastlink!

I recently visited Jugo Juice in the Eastlink Center, which advertises its hours as 8 AM to 10 PM every day. So, I found it frustrating when I was told that I couldn't be served because they were closing in one minute, despite it only being 9:49 PM. To me, being open until 10 PM means that I should be able to place an order at 9:50. If the actual closing time is 9:50, then they should clearly state their hours as 8 AM to 9:50 PM. Additionally, I noticed that the staff member—whose name might have been Alayna, Layna, or Helaina—was making her own drink when there was no one else in line. This kind of behavior seems unprofessional, especially when it affects customer service. It feels like a lack of responsibility when young employees are put in charge of a business. Unfortunately, I am deeply disappointed with my experience at Jugo Juice and have decided to take my business elsewhere. I will be sharing my experience with others to highlight the lack of customer service I encountered. I cannot support a business that doesn't value its customers, and I encourage others to reconsider as well.

Fantastic drinks! I come to this place specifically for their peanut butter protein smoothie, which I absolutely love. I highly recommend trying it!

I ordered a Mango Magic, but ended up with a Mango Matcha instead. When I politely requested a correction, one of the employees was quite helpful in addressing the mistake. Unfortunately, the other employee who took my order became defensive and insisted that I had ordered the matcha. This experience really affected my perception of the customer service at this restaurant.

I visited Jugo Juice for the first time, and I don't think I will go back. The employee accidentally began preparing the wrong juice blend, and when I inquired about it, they just acknowledged the mistake and carried on with making the smoothie.