Wayback Burgers - Granby

Service was good, however the food was below expectations. The bacon in the burger was undercooked/soggy, and the bun was compatible to the one that you would find in a fast food restaurant. Service: Dine in Food: 2 Service: 4 Atmosphere: 4

Service: Dine in Meal type: Dinner Price per person: $50–100 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Double Bacon Cheeseburger, Classic, Single Cheese Burger, Onion Rings

Service: Dine in Meal type: Dinner Price per person: $10–20

Great burgers, great shakes, great employees. Nothing but the best here at Wayback in Granby. Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5

Today, I visited the Granby location to order a milkshake. It was a specialty shake that was not listed on their website, so I had to go in person to order it. When I arrived, there were no other customers, but the staff appeared busy behind the counter. I waited patiently, but was not acknowledged when an employee answered the phone in front of me. Strike one. The employee continued to take the caller's order while I waited. Strike two. Two other employees came to the other register, still not acknowledging me, and began to work on something on the computer. I assumed they would take my order after finishing, but they both walked away without helping me. Strike three. Frustrated, I left the store and called to speak to the manager about my experience. To my surprise, the manager was one of the employees who had ignored me. When I explained what happened, the response I received was, "Oh yeah, sorry." It felt insincere and dismissive. I had previously visited this location without any issues, but it seems like the culture has changed. If the manager thinks it's okay to ignore customers, I will probably not return after this experience.