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Contribuiți la feedbackI had a wonderful time during my work stay. A personal highlight was Gary the cat, although there seems to be some debate about the name James. Eva was an excellent host both in the restaurant and at the bar, making our dining and drinking experience even more enjoyable. We’ll definitely be back next time we're in Great Yarmouth! Fantastic service—keep up the great work, Eva!
Really nice hotel. Great views of the sea and sandy beaches. Large clean modern rooms. Great bar and food. Reception team very friendly but special praise to Kyle S who looked after us during drinks and dinner really fun guy and nothing was too much trouble. Thanks Kyle.
The hotel is beautiful and the rooms are very comfortable. The service was absolutely fantastic and as a GF person, finding food options was not an issue at all. I was here for a hen party in a function room. The staff could not be more helpful with all of our requests and were very attentive and friendly. I would absolutely recommend and this is my go to place to stay when I visit friends in the area! Thank you for a wonderful stay!
Service was absolutely fantastic yet again. Our third time visiting in the last two weeks and we always leave impressed. (Tia W provided us with extremely great service) Made sure my prawns were gluten free and ok for me to have. My elderly nan saw the table next to us having a chocolate sundae which unfortunately she can’t eat along with any of the other desserts but Tia went to the kitchen to ask them to make her favourite (Eat and Mess) which wasn’t even on the menu. Made our evening. Credit to the team.
The fish and chips were excellent. Although we experienced a long wait due to the restaurant being busy, the staff was polite. However, it was evident that they had not been trained adequately. We encountered multiple instances where orders were missed or forgotten. I rated the restaurant four stars because the food and drinks were delicious, which is ultimately why we chose to stay. I believe the staff requires more support, which falls under the administration's responsibility. I suggest assigning two waitstaff to each table so they can take full responsibility for those customers.
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