Olive Garden Goodyear

You know what really sucks? Being extremely hungry and getting home only realize that YOUR ORDER IS WRONG. Ordered and paid for a chicken Alfredo and extra bread sticks only to come home open my food and see there's 0 chicken on mu Alfredo and no bread sticks.

Great service! Amazing dishes as always. The bread sticks were a bit crispy but no worries. Dipped in some of their new sauces and all was fine. 10/10!

Backstory time, we've never had a bad experience until today. The server we got today was different, she was new which fair, my husband and I try to be patient and respectful because we've worked food service before. However, her service even under the expected lower scale managed to limbo under the bare minimum standard. I won't get into details as I don't even know her name. The manager Heather was extremely kind and understanding, she made sure to take care of the situation very quickly. She got us an amazing waitress named Emma who actually felt bad for us asking her to charge us the smallest item so we could tip her because the meal got comped and we didn't have cash on us. Again, we've never had a bad experience. The circumstance was just unlucky for us today but was professionally handled. For anyone wondering, we've consistently tipped 25 35% because the staff is just that phenomenal. We will continue to come back. Cheers, Olive Garden staff! Thank you so much.

Celebrated both my husband's and my birthday with a late lunch out today. Food is always great every time we come and the servers are on top of our needs with a smile. Chicken gnocchi soup is our favorite, the salad and bread sticks make it a complete meal. Take dessert home for later. I love the flavored teas!

As a long time server myself, I naturally sympathize for servers before criticizing in anyway, especially with new servers (Kayla) but tonight was so poor we really felt we needed to write a review. We would have shared this with the manager that paced by our table 5-6 times during our visit, but even eye contact didn’t slow her down. We eat at Olive Garden often and order the same things. Our coffee always coming hot, on a small plate, with a spoon and creamer offered and the tin with coffee. We got our coffee in just the cup, had to ask for creamer and spoons, but by the time we got them, our coffee was cold and we had to ask for the tin. We also ordered our appetizers right away, and it wasn’t until half way through those, that we got our breadsticks and only because we asked for them. When it came to ordering our entrees, I wanted to try something different with my salmon and asked for the side options, but she didn’t know any and said she’d look for me. She had come back to bring us more creamer when I asked if she had gotten the chance to look at sides and she forgot, so I asked if she put the food in yet because it had already been 5-10 minutes, and she had but would modify it. In the midst of the conversation she must have grabbed my husbands salad because he went to grab more after and it was gone. She got my request for asparagus, but my dish ended up coming with broccoli and she corrected it. However, my husbands shrimp Alfredo noodles were clearly either dried out or undercooked, it was VERY noticeable. We stayed very kind and patient of course, but I was in such shock. We looked around and everyone working there looked so young. Our server and everyone we came in contact with from the door greeter, the host stand to order servers, no one smiled not even one time. I personally put an experience like this on management. Are they getting proper training? Who signed off on this server? Are servers not encouraged and expected to let their managers know when things are not going great and mistakes are being made so management can stop by?