Swannie's - Gold Coast

Four of us, aged 62-77 years old, had dinner at a nearby restaurant and heard the wonderful music at Swannies. We decided to stop in for a dance and some drinks. When we tried to sign in around 7pm, the older members of our group had difficulty, so I added them as dependents on the Check in Qld App. As a co-owner of a licensed venue in Surfers Paradise with RSA RMLV certification, I am familiar with the regulations. Despite the venue being relatively empty, the lady behind the bar, who wore glasses, was extremely rude and unhelpful. She refused to serve us drinks, claiming that I could not add the others as dependents because they were not my parents or children. This is untrue, as the Check in Qld app allows you to check in multiple people at once. If she worked for me, she would be fired. During these challenging times for hospitality, it is not wise to turn away customers, especially older individuals. Disappointed by the service, we left and will not be returning. After leaving, we found another establishment that was more accommodating and spent over $300. After sharing our experience with friends who also own a restaurant, we learned that they had experienced poor service from the same staff member at the same venue the week before.

We are so happy we discovered Swannies. The food and service were excellent. Although we don't eat out often, we will definitely be returning. The lunch Blackboard Specials were fantastic and dinner had a wide selection at great prices. Congratulations, Swannies, on a job well done. A+!

We traveled from the Northern Territory for a vacation and decided to meet up with family at this restaurant. The service was speedy and the food was fresh. Overall, we had a great time and enjoyed our evening.

Went to this restaurant on a Groupon voucher, was met by a nice smiling and happy waitress and being as we had booked a late afternoon meal the restaurant wasn’t busy we were immediately taken to a table and given drinks we ordered,thinking our food ordered wouldn’t be as good on the voucher how little did we know, we ordered a food platter which had Calamari,Honey Prawns, Small pieces of Lamb,Small pieces of Belly Pork,Arangci Mushrooms,Buffalo wings, Cold slaw and finished off with a fabulous small basket of cooked Chips, the food came out fast and was perfect for two or even three and we came away very satisfied, so thank you Swannies we will hopefully be back again

From the the first enquiry on the phone the manager was so helpful by squeezing us in. Then we were greeted with a warm smile and a fresh, clean table and drinks were served very promptly. The food took a little while but that was great cause we had very talented live entertainment. The over all night was really enjoyed and a warm vibe just oozed all around the premisis. So yeah 5/5 for service and experience. As for the food it was pretty amazing, we really enjoyed what we ate.