The Swan At Coombe Hill - Gloucester

I must be completely honest. My food was decent but nothing special. However, my father-in-law's chicken burger was overcooked to the point of being nearly burnt. We ordered dessert, which was supposed to come with shortbread, but when we inquired, the response was shouted across the restaurant, “We’ve run out!” as the waitress hurried away. When we brought it up, the waitress was incredibly rude and sulky, which really dampened our spirits. We're not the types to complain, but her attitude towards us was so off that we've decided we won’t be returning. It was clear that she didn’t care; I even saw her shaking her head and laughing behind the bar. We're reasonable people, not difficult customers, but I’m not sure she’s cut out for a customer-facing role! Service: 2/5.

A delightful dining experience! Thank you for the lovely food and drinks. The service was friendly and attentive. Overall, I’d rate the service and location both a 5 out of 5!

Service: 4/5 Location: 3/5 Hotel highlights: Excellent value

Good food and lovely people. Service: 5 Location: 4

Cracking meal, a very generous portion, very tasty, so well done,