Marks And Spencer - Gloucester

We are a party of 7 family friends sharing afternoon tea in the café. We weren’t allowed to pre-book, so caused a bit of a problem for staff, as we weren’t expected. The food and service was as good as anywhere we have been. However if we could have pre-booked it would have been fairer to all concerned. Once sorted, we thoroughly enjoyed everything.

We popped in here for a coffee whilst in town and the cafe is in the basement not making it feel a very nice place to sit for a coffee.

M&S Ca fe is OK, but not likely to startle you with anything other than good coffee and mediocre pastries. it is a bit like kissing your granny, nothing exceptional, little get over enthusiastic about. The cafe is as much as you would expect very clean , very corporate, quite unambitious, and equally functional.

The staff are very friendly, obliging and helpful and the drinks, tea and coffee, are very good, but the lunch menu is limited I used to go every week with my daughter I had a vegetable ciabatta and she had chicken salad sandwich then they dropped the ciabatta and changed the sandwich so I almost never have lunch there now. Also, the seating is not comfortable, especially those backless pouffees. It's clear everyone prefers the booths. Also, they've stopped the loyalty card for drinks.

Popped in for coffee and a cheese scone, lovely. Busy and a bit of a wait but this was due to the barista wandering off! The two ladies staff were obviously annoyed by this and were very apologetic. They couldn't be faulted they were a credit to M +S.