Popeyes Louisiana Kitchen - Gilbert

I have placed an online order to pick up within the Pecos location. at the arrival the doors were locked and a sign said only passing through. well, I had a trailer in tow, which would not allow me to drive through. So I called the restaurant to inform them about the situation. 5 times without answer. the back door was open so I got the attention of the dishwasher who did what he could help me. his manager told him to tell me to go through the drive. I informed him to let his manager know if I did, he would have many problems if I stuck there. the manager finally brought me my order, but was obviously frustrated with me. the gentleman who wanted to wash the food was very polite and made me feel like an esteemed customer. but the rest of the experience was completely unacceptable.

Prawan on the theke was brought out because she had to wait for customers. never tell a customer just look at the menu. there are many other places to eat near. great their customers polite and their business will grow. great she with respect and it will shake. love popeyes eating.

Drive has a quick dinner tonight. I was too home and a part of our order was missing. I wanted to call, but the phone ringed like a fax.

I've been going to these papals since the day they opened. they always give me a good meal and I appreciate their speed in the drive thru, they really get the food fast.

I drive for a food delivery company and was in your store located at 1999 E Pecos Rd, Gilbert AZ 85295 for a pickup of an order at approximately 2:30pm today (8/17/2022 . Your employee taking orders at the time was identified as Christina. I went to the counter to let her know I was there to pick up an order for our mutual customer. She barely acknowledged me and just told me they were working on it. I patiently waited for the order. For about the next 15 minutes I watched Christina rudely take orders (with little to no eye contact from several customers who you could tell were clearly irritated with her level of service or lack thereof. She seemed disinterested in her job. I got several looks from customers leaving the counter after being treated rudely. All I could do was shrug. I struck up a conversation with one customer as the store was out of a particular item. We talked about the food and supply chain problems that seemed to plague many restaurants. The customer received their order and he asked Christina for a straw. There were none left in the dining and beverage area. Christina left the counter and went back to completing other orders without really acknowledging the request. The customer and I continued our pleasant conversation for a few minutes but the customer asked again for a straw. She threw the straw on the counter and said I heard you the first time to the customer. My mouth hit the floor. The customer shook his head, turned around and walked to the dining area clearly in disbelief. I told Christina at that point that it was totally uncalled for to treat a customer that way. I just couldn 't stand there and watch it anymore. I asked to speak with a manager. Christina, ignoring my request, walked out from behind the counter with a handful of straws to refill the tray in the beverage and dining area. As she walked back to the counter she looked at me and rolled her eyes. I told her not to roll her eyes at me with which she responded SHUT THE F ' UP! . I then demanded to see a manager and was irate. A gentleman identified himself as a manager and asked what the problem was. I asked why did his employee tell me to SHUT THE F ' UP. ? . All he said was that he would speak to her. Nothing more. This employee needs to be fired or severely disciplined. There is no reason for an employee representing Popeyes Restaurants to be conducting themselves in this manner.I request to speak with either the owners or the district manager of this store. I find it hard to believe this is the conduct they would condone at their business. The management there is severely lacking as I witnessed employees malingering and doing next to nothing. I am a business owner as well and know what damage a cancerous employee like Christina can do.