Tully's Good Times- Binghamton University Campus

My experience at Tully's was amazing and filled with enjoyment. The interior of the restaurant is very nice and the exterior is very inviting. The service was good and has a great menu filled with options of great taste and they even offer entertainment in the form of an arcade while you wait for food and popcorn as the appetizer. I would definitely recommend and go again. Sincerely, Alex

Tully's is always fast and good service. The food is good every time and when I go I know I can get a good meal especially for the price. I can confidently take friends and family there knowing they can find something they like. I also like how they have the arcade there for the kiddos to enjoy after dinner.

The chicken fingers were as expected. The cheese cake was the worst I have had in 50 years. This comes from someone who has made and found many restaurants with far better recipes.

I had one of the worst experiences tonight at Tully’s. I was out for my birthday dinner with Ana and her 15 month old daughter. The order that Ana wanted was Buffalo Chicken Tenders (the dinner portion). She asked for two pieces to be kept on the side for her daughter. The server told us they won’t do that. I asked for the manager because I have never heard of such a thing. The manager said they could do it and not to worry. That is good customer service. However, the “owner” of the franchise said no that he will not allow it. They tried to get us to purchase a meal for a 15 month old. Are you kidding me! I have been going to that restaurant for 7 years and will NEVER walk through those doors again. We left and I had just two sips of my beer. The check was never presented and not should it have been. This owner demonstrated a manipulative and non customer centric way of doing business and that is the furthest thing from my liking when dining out. “The customer is always right … not the owner!”

I had one of the worst experiences tonight at Tully’s. I was out for my birthday dinner with Ana and her 15 month old daughter. The order that Ana wanted was Buffalo Chicken Tenders (the dinner portion). She asked for two pieces to be kept on the side for her daughter. The server told us they won’t do that. I asked for the manager because I have never heard of such a thing. The manager said they could do it and not to worry. That is good customer service. However, the “owner” of the franchise said no that he will not allow it. They tried to get us to purchase a meal for a 15 month old. Are you kidding me! I have been going to that restaurant for 7 years and will NEVER walk through those doors again. We left and I had just two sips of my beer. The check was never presented and not should it have been. This owner demonstrated a manipulative and non customer centric way of doing business and that is the furthest thing from my liking when dining out. “The customer is always right … not the owner!” What would you have done?