Kfc Kentucky Fried Chicken - Germantown

Do not order online. Your food will sit outside while you wait to go through the drive thru for pickup. Our food was cold and when I asked for food that didn't look, I said no. When I asked for my money back, I was told no. Then close the window and lock it. Bad service I've ever experienced. If you don't offer pick-up, why do you pull the food if the customer isn't there?

I've been trying to get food from here in the last two weeks. When I first tried, I searched 6 chicken sandwiches (3 original and 3 spicy). Just say they only have a sandwich left. Then I'll move into the box for the second time and don't greet me. After about 5 minutes I say hello only to welcome with a can you hold on a moment. So I ran away. If they had greeted me and just said that I would be with you, I would have been happy to wait for them. I'm trying to give this place a chance. If I had got zero stars, I can't.

In the last 2 weeks I have tried to get food from here. The first time I tried, I was looking to order 6 chicken sandwiches (3 original and 3 spicy). Only to be told they only have one sandwich left. Then the second time I pull up to the speaker box and no on greets me. After approximately 5 minutes I say hello only to be greet with a Can you hold on a moment . So I drove away. If they would 've greet me and simply said I will be with you momentarily, I would 've been happy to have waited for them. I am done trying to give this location a chance. Would 've given zero stars but I can 't.

The lady at the window was too busy texting on her phone to take care of our order. I get back to the hotel here on county rd Germantown, Wisconsin. I discover no utensils, no straws the order is wrong. I hope her conversation on the phone did not get to much disrupted by me trying to buy food from KFC. Oh by the way the manager had no issue with as she was also on her phone.

The manager Loraine and all of the employees are rude and unprofessional. I ordered a 12 pc bucket meal and only got 8 pc. I even paid extra to substitute the chicken breasts for wings or thighs. The side portions were also very small. Will never order food from here again.