President Wilson, A Luxury Collection Geneva

Luxury at its finest! We had an amazing and comfortable stay. The location is convenient to walk to the lake, or hop on the bus to get to city center very quickly. Excellent food and beverage options. Kind and hard-working staff. Thank you!

This is a contemporary, upscale Marriott property. Despite checking in online the day before, and arriving on a Sunday, they would not provide us a room until just after 4 p.m. My impression was that, like some other hotels (more often in Europe than in the U.S. , they simply refused to allow people access to the rooms before “check in time.” If that’s the case, it’s disappointing. The pool area is very nice, with a view of the lake, and the location was an easy walk to downtown.

Amazing service. Beautiful rooms. We spent 1 night here and had a lovely time. The room is beautiful and well appointed. The service was above and beyond. We got to the hotel early ~11am) so the room wasn't yet available but they quickly offered to store our bags while we went sightseeing. They called about an hour later to let us know that the room was ready and the bags had been delivered to the room. When we returned, we found a BEAUTIFUL cake in our room along with juice drinks and a handwritten note wishing my wife happy birthday. We hadn't said anything about her birthday so were very surprised. They must have noticed the date from her passport during check-in. This was such a thoughtful thing to do. We also had drinks at the bar that overlooks the lake. The drinks were excellent and the service prompt and unobtrusive. I can't recommend this hotel highly enough!

I have stayed in Marriot hotels all over the world and have to say that the Hotel President Wilson was a complete Marriot disappointment. From the minute we showed up, to the horrific room we had, to the service nothing about this hotel was enjoyable or worth the almost $1,000!!! Our bed was so uncomfortable that we woke up with sore backs which ruined our day in Geneva. The manager did authorized a new room which was better why they even make anyone stay in the room with the bad mattress is beyond me. To make things worse, we requested that our credit card in which was used to hold the room to be changed. I provided the new card to service, but low and behold, they never processed the change and we were charged unnecessary charges! When I wrote to ask for assistance, I was told NO...sorry we can't help you. Do yourself a favor when traveling to Geneva and DO NOT STAY AT THIS HOTEL!!!

During my last visit, I heard staff members make extremely misogynistic and shocking remarks towards a female member of the service team. I will never return to this establishment, and I would also like to ensure that those responsible for these appalling comments are duly reprimanded. I find it extremely disturbing that such violent, perverse, and antiquated remarks are tolerated in a luxury establishment. This is absolutely unworthy of the standard to which this establishment claims to adhere.