Kfc - Geneva

The woman cashing us out didn't smile once. She seemed very bothered that we were there....but we were the only people inside the restaurant. Then we got our chicken tender meal and the chicken tenders were about the size of my ring finger and the frieswere cold.

Terrible experience. I got sick after my last order from here before the renovation, and the food was already really bad back then. I went back, hoping the food quality had improved after the remodel, but unfortunately, it’s still disgusting. The burrito barely resembled a burrito and certainly wasn't worth the $4 I paid for it. Fingers crossed I don’t get sick this time!

It seems like the chicken is only cooked once or twice a week. They were out of drink lids and napkins, and instead, I received paper towels from the bathroom. The tables were dirty and the staff were preoccupied with their phones. The mashed potatoes were lukewarm. A DoorDash driver was frustrated after waiting 20 minutes for her order. I'm not sure this is what the Colonel envisioned when he founded the business. Overall, the entire restaurant is a mess.

I was very disappointed with the inefficiency and inaccuracy regarding the restaurant’s hours and availability. I placed an order through DoorDash, only to have my delivery driver call me and inform me that the restaurant was closed. They offered to let me choose anything from Taco Bell instead, but I don’t eat their food. When I asked to speak to a manager, I was told they had run out of chicken, even though it was only 10 PM. I would really appreciate it if the hours could be updated and if there was better communication between the delivery apps and the restaurants.

This was the single worst fast food experience of my life. This KFC restaurant should be shut down. The employees are rude and make it obvious they don 't want to help you. They don 't have cutlery so you can 't even eat half the food you order. Therestaurant was DISGUSTING (food on floors and tables, garbage overflowing, floor was sticky). The woman who took my orderrefused to give me a receipt. I explained I needed one and she nastily retorted, should have said that before you ordered! Iwaited 15 minutes for my food while watching people that came way after me get their food. I finally say something and theemployee I spoke to had the nerve to argue with me that they gave me my food already. I insisted I had not gotten my food andthey could see me and my party in the lobby the whole time just waiting for our food. The employee walks away, puts together ourboxes (with the wrong sides) and leaves our tray of food on the counter without apologizing or even letting me know my order wasup. They closed the lobby very early (around 7:30pm) while we were still dining. Proceeded to turn customers at the door awayand tell them too bad, go to the drive thru if you really want it. I 'm honestly surprised corporate allows this place to be afranchise location with how terrible the experience is here. I will never step foot in this location again