Gills Fish Chips - Gateshead

This has went from one of the best fish shops to one of the worst. Chips tasted old and cold. portions has got smaller but prices has increased. waiting time terrible. Would not return.

Oh my goodness, I ordered takeout from this restaurant and it was a disaster. I paid £15 more than usual for the same meal, but the sauces were missing, the driver was rude, and the food was terrible. I will never order from here again.

Just been to this shop for 1st time and WILL NOT return. The server glared at me when I had no cash and told me to get cash or use just eat! I simply said well it’s your loss, only to be shouted at as I left the place. Very poor customer service and should move into 21st century with contactless payment instead of avoiding tax man!

The service at this restaurant was extremely slow, I mean painfully slow. The chips were ice-cold and the portion size was meager for the price - hardly any chips at all. The quality has significantly declined. A friend advised me to dine elsewhere, but I didn't listen, and now I regret it. The value for money here is seriously lacking, as the portion sizes are terrible. I will not be returning, and I suggest you do the same. The restaurant has become complacent and dropped the ball on this one.

I had asked to be served by a specific female staff member who always gave me a generous portion. Unfortunately, she was not working that night. I explained to the owners' son that a male employee had served me last time and the portion was much smaller. He insisted that all portions were the same, but I disagreed. He then remarked, "You can't please everyone." I clarified that I was not complaining, I just preferred the consistent portion size from the female staff member. I ended up ordering a more expensive mixed meal, with the son promising a larger portion to make up for the previous shortfall. I was surprised when he said this would cost me an extra three pounds. He laughed as I expressed my disappointment, and I realized I would not be returning to this restaurant. It seemed they were more concerned with their own interests than customer satisfaction. Another loyal customer lost to Robb's.