Papa Johns Pizza - Gardendale

Every time we order a pizza it’s a 50/50 shot that we actually get what we ordered/paid for. Have spoke with a manager before who agreed that it depends on who is working if the pizzas are made correctly. Especially, if you order things like extra cheese, cook well done. Etc. when made correctly, the pizza is great. But, the last 5 times we’ve order only twice was it correct. It’s very frustrating because we are huge papa John’s fans. When we lived in the Hoover/Vestavia area, we never had this issue. Maybe your employees need re-trained or sent to another store to see how it should be. I called the manager tonight because on this pizza I PAID for extra cheese AND the 3 cheese blend. I’ve ordered this before. When made correctly it’s cheesy greatness. But, this wasn’t it. She claimed that she is the manager tonight and she made it and put everything on correctly. No. It’s not. But, as usual, there is no sense in arguing when they don’t want to admit or listen to your complaint. Do better. We’ve made the decision to order from other places and will only order papa John’s when we are in a location we can pick up and bring home. It’s unfortunate because we spend too much money on pizza. Haha. Hope this helps you make your pizzas better and give your customers quality food that they pay for with their hard earned money.

My pizza was delivered to the front desk of the hotel instead of my room after I confirmed with the Papa Johns manager that they were showing the right room number of 210. It was eaten by the hotel personnel as the driver tried to deliver it to room 329, which had nobody there. I was expecting they 'd make it right by expediting a replacement pizza, but the manager actually refused a refund and told me I put in the wrong room number (even After I had confirmed the right number earlier with her). After several minutes of trying to explain that I put in the right room number and me asking why the driver didn 't call me about the confusion, she finally did the refund but told me to never order from here again ! This was very frustrating! They need training about having professional attitudes and calling the customer when there 's confusion about delivery.

The never have got my order wrong and I ordered the lemon pepper hot . And was no lemon pepper and barely any hot sauces .

The 2 employees that took my order was so patient and understanding even though I had them so so confused about how I wanted my pizza made. They made it perfect really enjoyed it

They put quantities before quality. Pizza was alright. Boneless wings was nasty. Delivery driver was awesome the Pepsi was