Baskin-robbins - Gaithersburg

Store is a combo with Dunkin' Donuts. Quite the bit of real estate at the shopping center! I think the staff works both sides though. Went to get ice cream cake. Picked one out of the freezer case. There were quite a variety to choose from. They were all nicely decorated, but wanted to add happy birthday to the one we picked out. The cake was a little on the smaller size, but one of the folks behind the counter said they could fit happy birthday and a name. We were surprised by how well it fit and how nice it looked! Staff was friendly. Store was clean. Lots of ice cream flavors available in the case. I zoned in on my favorites, but skipped getting a scoop cause we had ice cream cake! Would visit this shop again!

I've ordered from this area twice and have gotten the wrong order I would give this place 0 stars if I could. If there weren't any flavors avaliable they should update there menu rather than making a completely different order from what I asked. Disappointing and horrible service.

I find the staff of this location to be super friendly and generally very helpful. The location itself seems to have this funk about it that I can't really explain. It's convenience to my house is probably the only reason I'd go back.

Ignorance. Selective customer service. No uniform. No name tag. Unprofessional.

Always out of everything but still puts it on their menu. also very slow service