Subway - Fredericksburg

I want to highlight that the staff was friendly and polite. However, they were out of basic meatballs and didn’t ask if we wanted the sandwich as is or if we wanted to customize it—especially since Subway is known for offering options, we assumed we would be given that choice. The customer ahead of us had to have his sub remade three times because, regrettably, the staff had some difficulty understanding English. Both employees were nice and did their best, but overall, it was a disappointing experience. It seemed like it was just a challenging night for them, but they genuinely tried to provide good service.

It's always a delight to visit this location for their friendly service, quick preparation, and fresh sandwiches. Don't miss out on their delicious cookies—you won't be able to stop at just one!

The food was good and the restaurant was clean, but I was disappointed that I couldn’t wash my hands in the bathroom. I wanted to clean my hands before eating my sandwich, which seemed only reasonable. I asked where the restroom was, and she told me that we have to go to the Wawa across the street. Seriously? That just doesn't make sense!

I found hair in my food and alerted the cashier about it. Unfortunately, all she offered was to prepare another sandwich for me. At that point, I didn’t want another sandwich, especially knowing that the food in the restaurant was contaminated. I had hoped they would inspect the food being served at the counter, but they didn’t even bother to take a look. The manager was called over, and he also suggested making a new sandwich. It was clear that they had no interest in determining how the food was contaminated.

I'm not sure if the girl was new, but she actually told me that they no longer sell grilled chicken at Subway!