Cold Stone Creamery - Fredericksburg

Madison was the only competent employee at this restaurant! I am very disappointed by the service overall.

I visited this restaurant on a busy Sunday night and everything was running smoothly. However, I received an unpleasant surprise in my ice cream when I had only requested chocolate chips. Thankfully, I do not have any allergies to odours.

"A strange individual named Vay-da was working behind the counter. My entire family found her very unpleasant. The ice cream was good as usual, but perhaps it's not a good idea to hire psychologically unstable people."

Very confused about the menu they were everywhere not to mention the workers were rushing you to order. Would not go back.

TERRIBLE CUSTOMER SERVICE!!!!!!!I have always been a loyal customer to Coldstone but they have TERRIBLE CUSTOMER SERVICE at this location. We have just moved to the area and this was the only Coldstone near us. We have 6 children but 3 of them every year always get a Coldstone birthday cake. Usually it is themed from their book but this is not one of them. I was told when calling that they couldn’t take my order because they were busy. I offered to call back but I was told no right off the bat about calling back for an order knowing my trouble with their website. Then I was told they didn’t have the flavor I was trying to make but again that’s why I was trying to make it with adding fruit. I asked to add bananas to vanilla ice cream. I was told no they were too busy to do this. They also told me to order online which they knew I was having trouble with. Again after a week of run around and a 2 week notice was treated terribly as a customer which I reminded him I was and a loyal paying customer. I wouldn’t go here for anything unless you wanted a basic flavor they already and definitely not a birthday cake.and I was happy to call back but knowing this wasn’t an option either I then called the Gainesville location who was happy to help and will be making the drive the night before the party to pick up my daughter’s birthday cake which I know will be far better than anything they have to offer. Or willing to do at all.