Subway - Franklin

The customer service not good at this location tonight. The young man wasn?t friendly and not helpful. I would recommend going to a different location. 12/3/21 7:40 pm

I left an important and sensitive item inside this facility. I tried to call them multiple times before closing yesterday evening and no one picked up. There?s a sign posted stating they are open from 8am- 9pm ?everyday.? I am here at 8:28 am and the business is still not open.

Subway is subway, the woman who worked there was fantastic.

Why the girl that works at subway is laying down on the booth?

The overall experience was decent but not exceptional. The restaurant's layout felt a bit unconventional compared to others that have a more straightforward queue system. It appeared that there was only one older gentleman managing everything, which contributed to the slow service. Communication was also challenging, as he seemed to struggle to understand our requests. When I placed our order for two combos with cookies, including our choice of cookie types, he seemed confused. As we picked up the small drink cups, he reacted as if we were trying to take drinks without paying. I reiterated that we wanted the combos, but in the end, he charged us a higher individual price for each item instead. The food was decent and met our expectations, though the tomatoes were not great; they had a tough, vine-like core.