Commons - Fountain Valley

Bed was terrific. Hotel was horrible. Carpet was wet and damp, probably wny the room smelled like a dirty dog. They wanted to charge us for the breakfast. Room was really small, toilet looked like it was never cleaned. Worst hotel I have ever stayed in. Ever. 1 star is too generous.

I recently stayed at this hotel and was extremely disappointed with the level of service provided by the hotel policy. The sheets, towels, and garbage in my room were not changed during my 4 days stay. When I brought this to the attention of the front desk, they were unresponsive and did not take any action to rectify the situation. Additionally, the overall cleanliness of the room was lacking and I don’t see any cleaning service staff around in this hotel.The air conditioning and heating in the room were too loud making it difficult to sleep comfortable. I was extremely dissatisfied with the service provided by this hotel and would not recommend it to others. It is clear that the management and staff do not take guest satisfaction seriously and do not maintain the basic standards of cleanliness and comfort.

Was supposed to stay 12/23 12/30, but left 12/29. This place has really gone downhill!! We have been staying here exclusively since 2105, but we won 't be staying here again. I loved the convenience of having a kitchen, but at 1, 205 for the stay it now seems overpriced. Especially since they no longer do the breakfast buffet which is understandable with Covid the CA restrictions; HOWEVER, the crappy brown bag breakfast is horrible. They don 't ask what you want OR offer 2nd/3rd options. Example: 1 pre packaged banana nut muffin, 8oz Nestle water, 1 small, bruised red apple, 1 brown sugar chewy granola bar (so much sugar gross . My husband has a nut allergy and is doing keto (almost 60 lbs lost good for him!! So basically you can eat this unhealthy/dangerous breakfast or too bad for you per Sonesta. At least give people 2nd option, geez (hardboiled eggs last non refrigerated! No housekeeping the entire stay. Trashy long term occupants, cigarette butts dog hit everywhere. Example: long term across from our room with pet would stand in the hallway area chain smoke talk on speaker/cellphone. Where she stood all day/every day were tons of cig butts dog p there is no way Sonesta didn 't know about this person and she wasn 't the only one. Any way, I could go on, but I won 't. Just wanted to give people a heads up that this really is no longer Marriott spend your elsewhere.

Excellent food and drink, great service and nice cozy seating area

We chose a suite. They do look like they have been remodeled. The suite was loaded. Full refrigerator, dishes, utensils, paper towels. Very clean inside the unit and good location to restaurants and amenities. Very quiet as well. A few negatives are the bed and pillows have seen better days. The outdoor furniture is worn and dirty and people go out there to smoke. For a short stay it is fine.