Rosati's of Fountain Hills

Do yourself a favor and patronize any other pizza joint but these guys. We 've tried several times to support our local business but have been disappointed on all but a single occasion. The orders (placed online or by telephone) are either not ready when promised or in the case of the online experience, the discounts offered it advertised never get properly applied. When Corporate was contacted and we shared the experience by their website, they promised to pass the comments to the local franchise. Never heard back from them or Corporate ever again...total blow-off and lip service. Our last attempt to pickup from them was met with rude, arrogant employees who seemed to care less about offering any explanation as to why the latest poor experience. We shared the disappointing hour wait after they stated order pick-up with several others waiting by the front door for their (late) orders...mass chaos! These guys have the potential to offer good food at a decent price, but their service and attitude toward their customer sucks big time...I 'll choose somewhere else for my future business and hope they go bust and are replaced. Your experience may be different...if you 're brave enough to try them. Good luck.

I wish I could give them 0 stars, but alas, 1 star is the minimum. I just waited outside for an hour for 2 sandwiches. That is 1 hour, outside, after the 30 minutes I was told on the phone. Total time was an hour and a half. Two weeks ago, I picked a pizza and knew immediately it was NOT what I ordered. I told the staff person and only got a shrug. I have been going to this Rosati's for almost 20 years. Previous owners of this franchise provided good food and service and that is why I kept coming back. I will not be going back anymore.

Great staff! Amazing food. The calzones are huge and delicious. Will definitely visit again!!

I'm really disappointed in the Fountain Hills Rosati's, especially since we've had good experiences previously. But I guess things have changed. I logged on to their website to see what coupons they have and they offered a $25 meal deal for two pizzas and a two-liter, see attached screen grab. I ordered on the phone and mentioned the couple. When I got to the store they said it would be $32 and the math didn't make sense, because tax isn't that much. When I asked why, Kevin the manager maybe) said that special is now more expensive and showed me his printed menu. I explained their website still said $25 but he didn't seem to care. So I said I'd pass on the order if they didn't honor the website price. Kevin replied that I'd be banned from future orders. Okay, I guess they just lost me as a customer for life. Which is kind of stupid over a $7 delta, especially since they already made the product. He should have honored the web coupon, updated the site, and had a life-long customer. Dumb. I don't normally write reviews, but I have 20 minute free while I wait for pizza from another place up the road. It's sad, but Rosati's Fountain Hills done me wrong. :

This is one of the best pizza spots in town. The service was awesome and the food was even better. From what I observed from the lobby the manager Corey was very friendly and attentive to cleanliness and making sure the kitchen was running smoothly definitely recommend next time you're feeling pizza!