Popeyes Louisiana Kitchen - Fort Worth

I was not satisfied with my experience at this restaurant and will not be returning. I ordered a 3-piece meal with an additional side. One of the pieces was small, and the other two were extra small. The wings and fries were extremely small, more like what you would expect from a fast food place. I finished my meal and I'm still hungry, which should not be the case after spending $13 at a restaurant. The service was quick, and the red beans and rice were good, which is the only reason I am giving this place 2 stars. Overall, I feel like I did not get my money's worth.

I arrived at 5pm on a Tuesday and waited in a slow-moving line. The family meal deal was $5 more in person than online. Despite the wait, I received everything I ordered. I got the large spicy fried chicken, similar to Popeyes. The coleslaw was mediocre but the sweet and spicy fried chicken was delicious.

I didn't want to make a fuss about the friendly staff at the restaurant, but after being a regular customer for a while, I was disappointed with my experience today. I simply ordered a fish sandwich with only mayo, but it took 20 minutes for them to bring out my food. It turns out they forgot to cook the fish. On top of that, there was no mayo on the sandwich - it was dry. I had to double-check my order to confirm that I had requested mayo. I hope they improve their service and pay more attention to detail in the future.

The location is pitiful. waits in car about 30 minutes to get a wrong order plus cold pommes. then if they try to call, their phone number does not work. doors are closed. I'm not waiting in this line again. I never come back here again. on the one hand they have too many children who are just standing around to do absolutely nothing.

We placed our order online for pickup. I drove up and let them know I was here for an online order and gave my name. They asked me to repeat my name several times. Then I was told okay we’re making it now, pull up to the window. I get to the window, the kid just stands there. So I said I have the online order. He says okay they’re making it now. Closed the window and proceed to lean against the drink counter talking to another employee. He hands me my bag. So I asked is everything in this one bag he says yes, have a good night. I asked for honey for the biscuits. He didn’t know where they were. Asked another employee and then told me they didn’t have any. Needless to say when I reached home I had not received my complete order. I went right back to the store to find that the dining room was closed at 8:00 pm. I showed them my receipt at the door and told them I needed to speak to the manager. The kid shook his head No and walked away. I got onto the drive thru line which was now to street. I asked to speak to the manager at the speaker. She asked me to pull up to the window. As she couldn’t hear me. I explained to the manager what happened including being told no at the door when I asked to speak to the manager. I advised her that I ordered a 44 ounce Fanta and received two small drinks. (Sprite Fanta) I didn’t receive the 7 biscuits as ordered and was told they had no honey. The mashed potatoes had very little gravy. She said she would speak with the staff about their behavior and rectify the problem. Needless to say this hasn’t been a pleasant experience!