Freddy's Frozen Custard Steakburgers

Been here several times over the years ! Food is great but better to go inside for faster service. Drive Thru is the slowest even with double lane.

We just had our first visit to Freddy's, and it certainly won't be our last! The burger was outstanding, and the concrete is the best we've ever had! We split a large peanut butter and chocolate banana concrete, and it was life-changing! We highly recommend this place as a top-notch American fast food restaurant!

Food is okay, have eaten here a few times. Staff is rather inconsistent and sometimes careless, but it's fast food and the team is generally quite young, so I understand it comes with the territory (so to speak). If they aren't busy, your experience will probably be better. If they're busy at the time you visit, your experience will suffer accordingly. Fun enough for a quick bite with my kids in tow, but not good enough to be habit.

Visit was 6/9/22 4:30ish. Food is usually delicious (when made as it 's supposed to be)but when you drive 30 minutes (gas at $5.00 /gal) and receive horrible customer service, (from the Assistant GM at that) it definitely leaves a lot to be desired. I was told by Izzy or whatever her name is, that false advertisement is ok because the item is discontinued . The picture should be taken down then, not left on the drive thru sign. Furthermore, excellent customer service practice would be to advise the customer that the almost $9.00 sandwich can 't be prepared as shown because, since it is out of season some of the menu items are no longer available. You don 't just hand it out prepared some random way. I was hung up on and my calls were ignored after I was trying to explain I wanted a refund because what I received is not what I ordered. When asked for upper management because clearly she was getting aggravated, as was I at this point, I was lied to and told she is the only person I could talk to. I was able to get in touch with the corporate office and am awaiting a response from an Evan. Seeing as how the Assistant GM reacted, I have little faith that this will be handled accordingly but I trust it will be. Perhaps Izzy needs some additional training or maybe this isn 't the right career path for her.

Our mission was to go. We placed the order. The checkout was new and tried to make our order right. Cheese was omitted from the burgers. We sat near the pick-up window. The guy who prepared our pommes thought mistakenly that we had normal size, but we ordered big. He took the regular size and poured it into the large containers and put it in the pocket. Either we didn't get big pommes or you ripped off your customers. You should probably talk to your employees.