The Bistro - Flower Mound

Let's start with the positive! Clean room and lobby area. Nice front desk staff. Now for a few issues: 1) We booked two rooms well in advance and asked for them to be next to each other. I called on Thursday (we arrived on Friday) to confirm that our rooms would be next to each other, and the woman assured me they were. The rooms were not. They were 4 floors away! Luckily my children are old enough to be in a separate room that far away, but we were disappointed. 2) During my phone call, I also told the woman I was speaking to that we would be arriving very late on Friday, so to please hold our rooms, and that one of my sons would be checking in early. I asked if we could please put the required hold on my credit card, which was on file, since my son does not have a credit card, and his debit card does not have enough money on it. This was approved, and I let my son know of the plan. At check-in, the front desk clerk would NOT let my son use the credit card on file. My son was stuck until luckily his aunt came along and put our room hold on her card. So, basically all of my communication and confirmation was of no use at all. The rest of the hotel, minus the layer of oil floating on the indoor pool, was what you would expect of a typical Courtyard. If I were returning to this area, I definitely would select a different hotel. I left without any desire to return.

They took almost an hour you get the food out, and the fries were not even hot.

This was an unexpected stay after a missed airline connection. We arrived around 2am and checked into a very nice room. We haven’t stayed in a Courtyard as new as this— really nice! We had no luggage and were provided with all we needed, toothpaste/toothbrush, razor/shave cream, comb, brush, hairspray. The beds were comfy for our very brief stay. Towels were fluffy, bathroom very sleek, modern. Taxi called for us when we needed it. These weary travelers are very appreciative!

I have stayed here numerous times since it opened and am saddened to see it has gone down hill. Room was dirty. Smelled musty, linens were old and smelly. Housekeeping opened door at ten am without knocking and I had just stepped out of the shower so that was fun (not! Def not staying her next trip.

Great spot with nice employees. Workout room was very good. Rooms were large and clean. New facilities that had comfortable beds. Shower was exceptionally large. The pool was a bit small but very warm.