Taco Bell - Flower Mound

I ordered a cheese quesadilla around 11:30 pm. As I was eating, I noticed a crunchy sensation and discovered hard, dark brown/black pieces in one section of the quesadilla. I have no idea what they were, as they were not present in the rest of the dish. The texture was super hard and crunchy, and I couldn't determine if it was feces, burnt spices, or something else. It didn't resemble insects, but I couldn't identify it. Some pieces were larger, and when crushed, they felt sandy. I apologize for the unpleasant description. I will not be returning to this restaurant.

There was a piece of plastic in my burrito. It looked like a broken piece of a cup lid. I went inside to let the manager know and she said we don 't have those here . No apology, just basically called me a liar. How can lazy people like this be allowed to handle food???

I came in today looked at the menu and ordered. The computer showed a different price.. try to talk to the manager they could not understand basic English. They said they don’t have a manager?????????? And the store doesn’t have money to change the old menu. So all that prices are not right. How can they run a business without a manager and tell the customer that they don’t have money to hire people??? I will contact the customer service to solve this problem because I have never seen this before. Also the employees were extremely rude they could not explain and talk English and still want to be rude when they were wrong!!!!!! I really hope they can do something about it.

We decided to leave when we were informed that they had run out of taco meat and tortillas. It was surprising to us that a popular restaurant like this could be so unprepared. The place seemed disorganized, unclean, and poorly managed.

We were surprised to hear that Taco Bell stopped serving tacos and burritos at 10:00pm. Tacos and burritos are signature items on their menu! As a result, we will be looking for other late-night snack options elsewhere.