Emerson's Bakery - Florence

Ordered because I saw buying a whole dozen wasnt required like Servatti. Big mistake. Donuts are not fresh, and I didnt even receive the correct donuts I had ordered. I ordered 2 creme filled with chocolate on top, they gave me two chocolate covered long donuts with no filling at all. I ordered 1 jelly glazed donut, and received a chocolate covered jelly donut instead. Nobody contacted me to ask about substitutions if they had ran out. If they had, I would have been fine with it, its the principle of it more than anything. The donuts werent fresh at all, the Eclairs was ok, not that great but just ok. I wont be ordering again. People go to bakeries expecting fresh products, this store is selling donuts they had made in previous days apparently.

The product quality at this mom and pop bakery is top notch. The donuts always fresh, the Danish baked just right. I’ve been coming to this store for over 2 years now and the service has really been the greatest. The lady who runs the morning shift is especially nice. I believe her name is Katie. I recommend this bakery to anyone looking for some tasty sweets

I would like to give a shout out to the young lady that helped me place a order for my nephews 16th birthday cake this morning she took her personal phone to send me the different designs for a cake very patient and professional. We can not wait to pick up the cake Feb 12. Thank you for all the patients and helping us pick the perfect cake for him. From the day we places are order till pick up we have to say we are happy we chose Emerson’s cake was delicious and perfect for my nephew special day! Thank you Emerson bakery!!

Placed my order over phone on 2/8/2021 for my child's 3rd birthday cake it was sesame street... The lady did not inform me till after taking my order and info that it required money before pick up because people had been canceling I said that was fine I could pay some... I went in on 2/10 and paid for the whole cake the lady gave me a receipt and had the order ticket in hand... I went to pick my cake order up today on 2/12 and it took almost 20 mins before they said they didn't have my order and I'm pretty sure if I wouldn't of had the receipt I paid for on the 10th they wouldn't of even remade it... Well this wasn't the worst part they said they could remake but it would take 30 mins extra time so if I would have stayed and waited I would have been late for my son's party so I had to go to the party place and then come back 30 min later in that time I had missed some of his party and it was very inconvenient on me to do this... I just don't understand why they said I had to pay some up front because if I wouldn't of came in and paid some like they said they probably would of never lost my order ticket... So please don't charge people till they have there cake and they come and pick up... I've ordered from many places and never paid till I had order in hand... I will probably never come back here again because of this mistake. I only ordered from this location because it's there main location and was close to the party location. Please have your workers tell people up front about money needing to be put down instead at the end of the call. Also have a better organization of the orders this has never happened anywhere else I have ever ordered... I love your donuts and other things just didn't like the situation y'all put me into today.

Donuts are okay. the personal is in the rule not very friendly. I went last week and asked for a dozen mixed. she gave me only ten donuts and accused me for eleven, so I have no idea what she thought.