Subway - Florala

I ordered online because I thought it would be quicker, but I ended up waiting quite a while for someone to bring me my order, which I had already paid for. After about five minutes, a young man came from the other side of the store to assist me. I noticed that the guy behind me had been waiting even longer before anyone acknowledged us. The sandwiches we ordered were good, which somewhat made up for the wait, I guess. However, I still feel it wasn't worth nearly $18 for two footlongs, even with a coupon.

My 3-year-old son and I visited Subway this evening, and we had a wonderful experience. Cassy was working, and she was incredibly friendly! She treated my son with such kindness. The food was delicious, but the service truly stood out as exceptional! We opted for takeout for dinner, and it cost about $10–20 per person.

Despite several attempts to take advantage of the special offers advertised for this area, we've never succeeded—the response is always the same: "We can't do anything about the app or website." The staff never attempts to address the situation; they adopt a "take it or leave it" attitude instead. This indifference from the management and owners towards providing basic customer service is more troubling than their awareness of the ineffectiveness of their website and app without taking any action to improve it. The franchise owner seems aware that they have little competition and takes full advantage of that fact. I prefer to shop locally, even though it often means higher prices, lower quality, and fewer options, as I want to support what little retail and services we have left in Florala. However, I refuse to patronize this Subway or the Gitty-Up and Go gas station due to their smug demeanor and poor customer and community service. I hope others will consider not supporting them as well.

We walked up to the counter and Cassie had an attitude like we disturbed her. So it took a minute and we ordered. A footlong steak with onions, peppers and pepper jack cheese. Then she tried to say its a Philly and comes with Xtra provolone... well, that's NOT what we ordered. I asked her why she was charging us for a Philly at $3 more when it's NOT what we ordered. We did not order a Philly or provolone. After her attitude, she wrang us up, and she rudely slapped our sandwiches together. I don't appreciate Cassie's attitude, im in there 3 times a week and have never dealt with her. I will NEVER eat in your subway again. If she don't like her job, she needs to find another one. Cassie was very rude

I ordered my usual foot long Italian BMT on Italian herb and cheese bread. One of the best sandwiches I have had last night in Florala, AL. Cassy was my sandwich Artist. Excellent, friendly service, the bread was extremely fresh for a sandwich made late in the evening. Highly recommend this store. Excellent job!!