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Contribuiți la feedbackThe campus may not be busy anymore, but this Starbucks remains open and continues to provide excellent service. The staff is friendly and welcoming, making for a delightful experience during my visit. My latte was absolutely perfect. Thank you for your dedication!
While traveling back to Los Angeles, I decided to stop at this café for a quick coffee. As soon as I walked in, I encountered a barista named Sky who insisted that I wear a mask. Unfortunately, due to health reasons, I am unable to do so, and I found the attitude of both baristas to be rather rude and unprofessional. If they struggle to take simple customer orders, perhaps they should reconsider their positions in the customer service industry. Despite clearly stating three times that I wanted my drink extra hot, I was repeatedly asked whether I wanted it hot or cold. It wasn't a complicated order! It seems these baristas could really benefit from some training in basic customer service and listening skills.
The woman preparing the drinks was incredibly efficient, much like an octopus expertly managing multiple tasks at once.
Every time I order from here, my drink is never made correctly. It seems like some additional training might be necessary, as the staff often doesn't seem familiar with their own menu. Instead of preparing what I requested, they tend to give me the closest drink they can find, which is frustrating. I've personally had a disappointing experience every time, even when I bring a friend along to order with me.
I've had several enjoyable experiences at this restaurant lately. During the last two weeks of school, it was quite busy with long lines, but the staff was consistently friendly and efficient, doing their best to prepare drinks quickly. One of the employees even made the effort to walk around and chat with customers, thanking them for their patience, which really created a nice atmosphere. Just last week, I stopped in for a refreshment and was delighted to see how clean everything was! Now they just need to add some tables and chairs!
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