Starbucks - Firestone

I will never visit this location again after being berated in front of all the customer for asking a simple question about the cost a drink. I frequently this location often and can’t not believe the way I was treated. I know one customer doesn’t make a difference, but I will never give my money to that location again.

Lilly couldn't care less about her job. Was very rude and blew me off in the middle of the expressing my displeasure. I've been spending money in large amounts for years here since my company is right down the street. Came in and ordered a trenti strawberry refresher along with other drinks. Was given a drink without any strawberry in it. Was told they haven't had strawberries all week. When i asked why Lilly didn't feel it necessary to tell me that there was no strawberry even when I ordered that drink. She then rolled her eyes and walked away from me and told me no one likes the strawberries in the drink anyways. Horrible attitude, worse customer service from Lilly. The rest of the staff has always been very nice here. I even requested that she let the future guests no that they are out of strawberry and the waved her hand at me to shoo me away. Again horrible service and attitude and I've always been super cordial with your staff.

Service was horrible. The two employees working barely acknowledged myself or the other customers and continued to carry on their conversation between themselves instead of making my drinks. I will definitely not go back.

My wife and I always shop Safeway on Sunday morning. We both get a hot beverage and usually I will get the free refill. Today I had a mocha and was following it up with a cup of coffee free refill. It's never been an issue, but today they made a stink about me having a mocha and not wanting to refill with regular coffee. To me it was over thinking. She began to fill the cup and filled it up halfway, but he sad part was, instead of giving it to me, she dumped it in the sink. When I get a refill I always tip the cost of a cup of coffee anyway but I will no longer buy coffee from that Starbucks. I will get it next door at the independent.

Besides from them closing before the scheduled time. Today my ICED BLACK COFFEE was messed up, again. I was served brewed coffee with melted ice and sweetener. Cup was warm obviously not iced coffee. Truly incredible how many times an iced black coffee order can be botched.