The Brigghouse - Filey

Very dissatisfied with the food, fish didn’t taste nice, the ‘big’ kids burger was burnt and just ripped up. Kids refused to eat it Service: Dine in Food: 1 Service: 2

Very nice place to eat and drink Price per person: £1–10 Food: 5 Service: 5 Atmosphere: 5

Called in to have a look at the menu and ended up staying for a bite to eat. Tried to order via the app but a bit confusing. Waitress rescued us and sorted our order. Food arrived before the drinks. The kitchen is open so you can see food being prepared and cooked. Ordered 2 for £18... gammon scampi. I had the gammon with egg. A decent size piece of gammon and egg cooked perfectly. Scampi was cook but could have done with more tartare sauce.

Service: Dine in Meal type: Dinner Price per person: £1–10 Food: 4 Service: 5 Atmosphere: 4

We waited over 40 minutes for our desserts. We chased this up and the staff brought them out 6 minutes after chasing. We politely requested to have some money off the bill due to the huge wait. The Manager on shift on evening of 2nd September told us the kitchen had not received the order. We explained that we were customers that hated to complain, but we 100% made the order. We could not remember who served as as there were several waitresses and waiters running around the place, but requested that thinking about 'customer first ' they took what we were saying in good faith. The Manager at one point said 'she could not get a word in edgeways ' and that from where they were coming from, no order was made. We offered to pay full price at this point to avoid any further conflict, but the experience left us feeling frustrated- what we said was not taken in good faith, and we were left feeling not even too bothered about the late food but appalled at how the manager had spoken to us, and then taken the 15 pounds for the desserts from customers that were clearly upset. It feels like poor business sense to insist on 15 pounds for the sake of ruining your customers meal and the restaurant reputation. We will be re- thinking before visiting the Blue Dolphin again with our friends, as it 's given a 'money grabbing ' impression and made us feel pretty used as returning customers.