Safeway Liquor - Felton

This Safeway store, at one time many years ago, was my local grocery store and it really hadn?t changed much since my last visit in terms of selection, cleanliness, or customer service. Doesn?t quite offer a NobHill experience, but not many Safeway stores do. Overall I can?t say that this particular Safeway has ever let me down nor has it exceeded expectations enough to earn a full five star ratingimpressed to a

Stopped at Safeway in Felton yesterday on the way to Cowell Redwoods State Park. Bathroom was most helpful! Got a combo meal at the deli. The Chicken tenders were the best I have had in years! The seafood salad and ambrosia salad sides were also excellent quality. The server was very kind too. My niece and I were totally impressed by this hidden gem which the locals seem to recognize too. Many thanks from a traveler!

I often come to this safeway. Today my first time ever saw the cashier Samantha and she was amazing Awesome customer service and many help! Thank you. They are very appreciated

Please instruct your cashiers not to instruct customers on what order groceries end up in boost customer's bag. Customers are capable of figuring it out all by themselves. I did not ask for that help today and once again the grocer was attempting to do my thinking for me. Make sure you pass that along to Kelly.

I 'm so done with Felton Safeway!! Judging from the whopping 2 stars it has, perhaps I 'm not the only one who is frustrated with them! I 've shopped at this Felton Safeway for over 30 years. Known for its lack of checkers and long lines stretching back to the meat department, I still shopped there because it was convenient. I can deal with lines and the absence of checkers and baggers, but I won 't take rude, condescending customer service. I 've spent an average of 800 $1000 per month at Safeway for A LOT of years. Today I went in to return something I 'd purchased exactly 30 days ago, seasonal, on clearance. There was no mention anywhere that all sales were final or you have X amount of days to return. The tags were intact on the items, I had the receipt, and I can 't even remember a time I 've EVER returned ANYTHING to Safeway. I got in line and a very unfriendly employee named Kelly asked if she could help me. I said I had two things to take care of. The first was just going be a $6 price adjustment a clerk had not seen the red sticker last week so I was overcharged. Kelly made me feel like i shouldn 't be bothering her, and without fixing the first issue, barked what 's your second issue? There was no mention of an I 'm sorry or anything even close. I pulled out the two seasonal items which they still have on display in the front of the store in the clearance basket (it wasn 't like I was trying to return Easter merchandise in December! The issue was that when I had first purchased the items $37+ portion of a $161 biIl I had asked the checker how much the items were since they were on clearance. The clerk replied not that much. I rang one up at about $5 earlier. I was fine paying $5 each. Unfortunately I didn 't double check my receipt until a week later, and with husband soon to have surgery, a daughter 's wedding to attend and a grandson coming any day, life was a little busy in November and it took me 30 days to bring the items back. But when I told Kelly what the clerk had said about the items being $5 each and instead charged $17+ each, I could tell from her sour demeanor that she was going to make things difficult. She scowled at the items and the receipt and then launched into a story about how people who need money are now going through their shelves at home just to look for things to return to get money. She also said Safeway wasn 't taking returns due to the fact that too many people are returning things. The amount of disdain that was oozing across the counter was extremely unpleasant. I asked if I could talk to a manager about the return. She goes in the back very briefly and comes back saying Celia agreed Safeway wasn 't taking returns due to the number of people returning things to get cash! What?! Definitely offending. I 'm not sure she even talked to anyone, and she refused to let me talk to the manager. She then told me I should give the items to friends or something. It 's obvious that Kelly has never had any customer service training and is undoubtedly Safeway 's resident junkyard dog, scaring away shoppers one by one. Why on earth is someone like this running the Safeway Customer Service counter in a small town that relies heavily on repeat business? I can assure you I won 't be coming back anytime soon!