Subway - Federal Way

Ordered two sub sandwiches online and paid. Went to pick it up at suggested time and they didn’t have the ingredients for my order. Requested refund but they said I must speak to the manager took my number but never received a call. Two days later walked in and the manager said she couldn’t do anything for me and that I would have to file a dispute with my credit card company. They were all lacking professionalism. I am still waiting for my refund of less than $20.

Supposed to open at 8am. Still no one here at 8:15. Can't just sit and wait around for your undependable staff to show up whenever they feel like it.

Do NOT GO HERE!! I got food poisoning, and when I called to let them know the manager wanted to say “we get new turkey every Friday so I will have to see” ? And offered a new sandwich… I rather you act sincerely about my sickness then offered another nasty sandwich that got me sick in the first place!!

Here we go again with terrible customer service. But this time I have an excuse. Well I never go to Subway hardly but this time a coupon in the mail made me. It's close to closing time so I understand that the employees may have had a long day. But that's no excuse to make a paying customer feel like they are intruding by being there. I tried to get my simple order outta the way but I was made to feel as if they were doing me a favor for spending my money at Subway. I complain about the service ask to speak to a manager on duty was told there was no one in charge. I tried to get the ladies name who dealt with me the other employee refused to give it to me and then finally the employee comes from the back and gives me her name. I was told by the other employee that she doesn't speak English and that's why she was rude. Never again going to Subway it's a total disheartening experience.

The restaurant advertises that it closes at 9:30 PM, but when I arrived at 9 PM, they were already closed and busy cleaning. This isn’t the first time I’ve encountered this issue; I’ve come by around 8:30 PM before, and they were closed then as well. They really need to update their hours.