Mcdonald's - Falkirk

The McFlurries are served in small portions that don't even reach halfway up the cup - it seems like a way for them to make more profit. The Big Mac was really cold, it's a joke at the McDonald's in Falkirk.

Shocking service burger missing from order resolved but chips were freezing by time it was received. Went to order some apple pies and McFlurrys after our food and waited 25 mins. No apology, no reason. This is the 2nd time we’ve had a huge wait at this McDonalds and there won’t be a 3rd. Avoid.

We took our Grandson in for lunch during the October school holidays. I thought I 'd write a good review, since most reviews I write, always seem to be bad ones, due to dropping standards. We just experienced a bad one yesterday in a fast pizza place, at three times the cost !! We entered the McDonald 's at 12.15pm on the first Monday of the school holidays. It was absolutely heaving ! Oops I thought, big mistake ! I needn 't have worried though. I was able to order at the counter rather than these awful screens) , the food came quicker than expected within ten minutes) , delivered to our table/bar and you got exactly what you expected well done McDonald 's Falkirk Retail Park. All the staff from the welcomers to the counter staff and table servers were, friendly, professional and efficient. The restaurant was very clean too. Well done guys !

Chips were completely uncooked and cold. Got a home delivery so couldn't get fresh ones. Took an hour to get here. Poor

Ordered McFlurry’s for the kids and they came melted. This was no big deal it happens. I asked the sales area manager very politely if she wouldn’t mind replacing them. She agreed. However, then ignored us. Kids were getting restless after waiting a further 10 minutes. Unfortunately had to ask again. The girl then went to get them again came back to the table with another 3 that had melted again. Left with no option but to request a refund which was given. However no empathy whatsoever shown for child leaving in tears with no ice cream.