Frankie And Bennys - Falkirk

The service was terribly slow, waiting almost an hour for one course. The worst part however was the food; overcooked chicken, oily, like it had been sitting for hours, even the chips were like rubber. My only positive comment was our waitress was very apologetic and agreed to remove the mains from our bill after speaking with the manager (who didn’t bother coming over to speak to us). All of this when the restaurant was not even half full, I can’t imagine what it’s like at capacity! Overall not a good experience, especially when the Frankie Benny’s close to where we live is excellent!

We had to leave after waiting 50 minutes for our food.The waitresss who served us was very nice and friendly.Unfortunately we cannot comment on the food as the waiting time was to long.

I have visited this venue many times and i can say that the hospitality shown here by the front of house is next level. They really are smashing it here. Food always arrives quickly and the front of house staff can’t be more helpful and welcoming. I really feel comfortable and look forward to visiting Frankie and bennys Falkirk and that is thanks to the front of house staff. They interact with the kids and actually go above and beyond as one time I had explained that I had to leave the restaurant quite quickly and they even put my coffee which was in a mug in a takeaway cup for me without me even asking.

Understaffed all the time. Becoming unbearable to pick up from here. Get more staff and do better!

A good place to grab something to eat in the Retail Park, staff are super friendly too. Jenni, our server, was great couldn't rate her higher