Lounges Puerto Lounge - Exeter

We went for the tapas Tuesday as a mid week treat. The offer is 3 tapas plates plus a glass of wine. We chose 3 each but they only had 1 out of 6, not good on tapas night. So we had to choose off the main menu at full price. We asked if they would include a free glass of wine but they said no. Would not go again as it cost us double what we expected.

Very helpful lady when we arrived assisted us to a table with two toddlers and dog in tow which could have been a bit tricky food arrived quickly always a bonus when you have small ones. And cookie liked the free dog treats thanks

Nice location but not great selection and the ‘homemade’ drinks were disappointing, 80% ice, literally a mixture of ice cubes topped with crushed ice. Not good value for money. The remaining hot drinks/coffee were served after the food so not great.

No one greeted us at the door, tables were super dirty and there was no waitress just one bar staff member which seemed odd. My pink lemonade was absolutely lovely but the burger wasnt great, bacon was super fatty and no one checked back on us. Was nothing like cosy club . Not sure if id go again .

Wow. Completely underwhelmed. If you own the Lounge bars please train your staff. Rude and thick. Not hard to take an order for two breakfasts a tea and a oat latte. Got a cold breakfast two coffees and as I am lactose intolerant a morning on the loo cos they couldn’t even get the coffee order correct. For a fast expanding company they are forgetting the hospitality basics. Can’t recommend.