Dunkin' - Ephrata

Workers are just plain out rude. They can never say anything. Like i don’t care if somebody works there that doesn’t like me like its called growing up you don’t need to be so petty and go around telling everybody lies just because you sucked at where you worked before and nobody liked you because you were just mean.

The quality of the food was horrible. they failed to give me what I ordered, the establishment is in shambles, the service is even worse taking forever complete a relatively simple order while it wasn't busy.

I'm not a fan of this chain, but the service at this one was top notch. Aces all around for those kids. Still terrible

Worst customer service and business model. Has food, but will not serve it to the customer as they want it to be available to mobile ordering instead of available to the physical customer, or even both until they run out of the products. If I was running a p&l or looking at reasons why I had shrink or spoilage and this was the business model, I would be hiring a new GM.

I love dunkin so much but when i went with friends we stood there for a good 10 minutes before our order was taken. The employees were talking and yelling names at eachother, and saw us standing there but didn’t take our orders. Eventually, the guy came out from the back and took our order, which was fine. We just did not feel welcome at all, and as we were driving away, we saw at least 6 employees out back vaping when they could’ve been inside, taking our order while we were waiting. Customer service could have been better. There were so many workers in the kitchen, yet nobody could take our order while we were waiting or even give us a “welcome” and “we will be right with you.”